We want you to love what you receive from Shrivaya. If something isn’t right, we’ll do our best to make it right. Please read this policy carefully before raising a return or refund request.

1. Return Window

You may request a return within 7 days of delivery. After 7 days, we are unable to accept return requests.

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging with all tags and inserts intact
• Accompanied by proof of purchase (order confirmation email or invoice)

2. Valid Reasons for Return

We accept returns in the following situations:

• You received a damaged or defective product
• You received the wrong item (wrong size, wrong colour, or wrong product)
• The product is significantly different from what was described on our website

We do not accept returns for change of mind, incorrect size selection, or if the product has been used.

3. How to Raise a Return Request

To initiate a return, please contact us within 7 days of delivery through one of these channels:

Please include the following in your message:

• Your order number
• The item you wish to return
• The reason for the return
• Clear photographs of the product and packaging showing the issue

We will review your request and respond within 2 business days with instructions on how to proceed. Please do not send any product back without receiving confirmation from us first.

4. Return Shipping

Once your return is approved:

• If the return is due to our error (wrong item, damaged, defective) — we will arrange and pay for return pickup
• For other approved returns — return shipping cost is to be borne by the customer

We recommend using a trackable shipping service for returns. Shrivaya is not responsible for items lost in transit during return shipping.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email of the outcome within 2 business days.

If your refund is approved:

• Refund will be credited to your original payment method within 5–7 business days
• UPI and wallet payments are typically refunded faster than card payments
• For Cash on Delivery orders, refunds will be processed via bank transfer — please provide your bank account details when contacting us

If your refund is not approved, we will explain the reason clearly and return the product to you at no additional cost.

6. Exchanges

We offer exchanges in the following cases:

• You received a defective or damaged product
• You received the wrong size or colour

To request an exchange, contact us on WhatsApp or email within 7 days of delivery with your order number and photographs. Once approved, we will arrange pickup and dispatch the correct item at no extra charge.

7. Non-Returnable Situations

We are unable to accept returns in the following cases:

• Return request raised after 7 days of delivery
• Product has been used, washed, or filled with soil
• Original packaging has been damaged or discarded
• No proof of purchase is provided
• Damage caused by misuse, improper storage, or normal wear and tear

8. Orders on Amazon India

If you purchased through our Amazon India store, Amazon’s return and refund policy applies to that order. You can raise a return request directly through your Amazon account. For any additional help, feel free to contact us on WhatsApp and we will assist you.

9. Late or Missing Refunds

If you have not received your refund within 7 business days of approval:

• Check your bank account or UPI app for the credit
• Check with your bank — processing times vary between 3–7 business days
• Contact your card issuer if the refund was to a credit or debit card

If you have done all of the above and still have not received your refund, please contact us at hello@shrivaya.com or WhatsApp +91 97481 06759 and we will investigate immediately.

10. Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page will be updated when changes are made. We encourage you to review this policy before making a purchase.