This Privacy Policy explains how Shrivaya (operated by Digital Aid & Solutions) collects, uses, stores, and protects your personal information when you visit shrivaya.com or make a purchase from us. By using our website, you agree to the terms of this policy.

1. Who We Are

Shrivaya is a home and garden brand owned and operated by:

2. What Information We Collect

We collect information in the following ways:

When you place an order

• Your name, email address, phone number
• Billing and shipping address
• Payment information (processed securely by Razorpay — we do not store your card details)
• Order details and purchase history

When you contact us

• Your name and email address from the contact form
• Any information you share in your message
• WhatsApp messages if you reach out via WhatsApp

Automatically when you visit our website

• IP address and browser type
• Pages visited and time spent on the site
• Device type (mobile, desktop, tablet)
• Referring website or search query that brought you here
• Cookie data (see Section 5)

3. How We Use Your Information

We use your information only for the following purposes:

• To process and fulfil your orders
• To send order confirmations, shipping updates, and receipts
• To respond to your queries and customer support requests
• To improve our website and product offerings
• To send occasional updates about new products or offers — only if you have opted in
• To comply with legal and regulatory obligations under Indian law

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Who We Share Your Information With

We share your information only where necessary to deliver our service:

• Razorpay — our payment gateway, to process your payment securely. Razorpay is PCI-DSS compliant. Their privacy policy is at razorpay.com/privacy.
• Shipping partners — your name and delivery address are shared with our courier or logistics partner to fulfil your order.
• Amazon India — if you purchase through our Amazon store, Amazon’s privacy policy applies to that transaction.
• Google Analytics — anonymised usage data to help us understand how visitors use our website. No personally identifiable information is shared.
• Legal authorities — if required by law or a valid legal order.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

• Essential cookies — required for the website and shopping cart to function correctly
• Analytics cookies — to understand how visitors use our site (via Google Analytics)
• Preference cookies — to remember your choices such as language or currency

You can disable cookies in your browser settings at any time. Disabling essential cookies may affect the checkout process.

6. How Long We Keep Your Data

• Order information — retained for 7 years as required under Indian tax and accounting laws
• Contact form submissions — retained for 12 months then deleted
• Account information — retained as long as your account is active
• Analytics data — anonymised and retained per Google Analytics default settings

7. Your Rights

Under the Information Technology Act 2000 and applicable Indian privacy regulations, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the relevant authority if you believe your data has been misused

To exercise any of these rights, email us at hello@shrivaya.com with the subject line Privacy Request. We will respond within 30 days.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information. Our website uses SSL encryption (HTTPS). Payments are processed by Razorpay using industry-standard security. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

9. Children’s Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

10. Third Party Links

Our website may contain links to third-party websites including Amazon India, Instagram, Facebook, and YouTube. Once you leave our website, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

12. Grievance Officer

As required under the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Act 2000, we have appointed a Grievance Officer: